Terms and Conditions

Last updated: 8 June 2026

These Terms and Conditions govern your access to and use of the websites, services, software, systems, funnels, platforms, digital products and related offerings operated by CentriWeb and its related brands, sub-brands and services.

By accessing our websites, submitting a form, creating an account, purchasing a product or service, booking a call, using one of our platforms, or engaging us to provide services, you agree to these Terms.

If you do not agree to these Terms, you must not use our websites, products, services or platforms.

1. Who we are

CentriWeb is a business based in New Zealand. We provide digital marketing, automation, CRM, software, website, funnel, advertising, lead management, email/SMS, reporting, AI-assisted workflow, and business operations services.

For the purposes of these Terms, “CentriWeb”, “we”, “us” and “our” includes CentriWeb and any related sub-brands, services, websites, campaigns, funnels, software products or trading names, including but not limited to:

PreBuild
Owner CFO
Other CentriWeb-operated brands, client-facing systems, campaigns, products, services or platforms

Some sub-brands may use separate websites, domains, logos, contact details, local-facing addresses or virtual offices. For example, PreBuild may use Australian-facing branding, contact details or a local business address. Unless stated otherwise, these sub-brands are operated, managed or controlled by CentriWeb from New Zealand.

2. Our services

CentriWeb may provide services including, but not limited to:

Website design and development
Landing pages and funnels
CRM setup and management
GoHighLevel setup and support
Automation workflows
n8n workflows
Email and SMS campaigns
Calendar and booking systems
Lead capture and lead management systems
Paid advertising setup and management
Analytics and tracking setup
Reporting dashboards
Review management systems
AI-assisted workflows and systems
Client onboarding systems
Custom web apps, mobile apps, portals or internal tools
Software-as-a-service style products
Consulting, audits and strategy
Marketing content, copywriting and campaign assets
Technical support and optimisation

The exact scope of services will depend on the relevant proposal, invoice, order form, checkout page, subscription plan, service agreement, statement of work, email confirmation or written agreement between you and us.

3. Accounts

Some of our websites, platforms, portals or software services may allow users to create accounts.

You agree to provide accurate, complete and current information when creating an account.

You are responsible for:

Keeping your login details secure
All activity that occurs under your account
Not sharing access with unauthorised users
Telling us immediately if you suspect unauthorised access
Ensuring your staff, contractors or users follow these Terms

We may suspend or terminate your account if we believe your account has been misused, compromised, used unlawfully, used in breach of these Terms, or used in a way that may harm our business, clients, systems, reputation or other users.

4. User and client content

You may be able to create, submit, upload, send or provide content to us or through our systems.

This may include:

Text
Images
Videos
Logos
Brand assets
Website links
Business information
Client information
Lead data
Customer data
Documents
CRM records
Form submissions
Campaign assets
Comments, messages or feedback
Product or service information
Social media assets
Advertising materials

You remain responsible for the content you provide.

By providing content to us, you confirm that:

You own the content, or have the right to provide it to us
Our use of the content will not infringe anyone else’s rights
The content is accurate and not misleading
The content does not breach any law, regulation or third-party agreement
The content does not contain harmful code, malware or unlawful material
You have obtained any required consent for personal information, images, testimonials, customer data, marketing lists or user-generated content

You grant CentriWeb a worldwide, non-exclusive, royalty-free licence to use, copy, store, process, edit, publish, display, distribute and modify your content as reasonably required to provide our services, operate our systems, support your account, run campaigns, build assets, troubleshoot issues, and fulfil our agreement with you.

This licence continues for as long as reasonably necessary to provide the services, comply with legal obligations, maintain records, resolve disputes, or protect our rights.

5. Prohibited content and conduct

You must not use our websites, services, platforms or systems to:

Break the law
Mislead, deceive or defraud others
Upload malware, viruses or harmful code
Infringe intellectual property rights
Harass, abuse, threaten or harm others
Send spam or unlawful marketing messages
Upload unlawful, obscene, hateful or discriminatory content
Collect personal information without permission
Attempt to gain unauthorised access to our systems
Reverse engineer, scrape, copy or exploit our systems
Interfere with website, software, server or platform performance
Use our services for illegal, high-risk or prohibited activities
Damage our reputation, brand, clients, suppliers, systems or partners

We may remove content, restrict access, suspend services or terminate accounts where we believe these Terms have been breached.

6. Payments

You agree to pay all fees, charges, invoices, subscriptions, retainers, setup fees, usage fees, project fees, advertising fees, software fees, support fees and other amounts agreed with us.

Payments may be made through invoice, checkout page, payment processor, direct debit, bank transfer, card payment, subscription billing or another payment method approved by us.

Unless stated otherwise:

Prices are shown in the currency stated on the invoice, checkout page or proposal
Taxes, GST, payment processing fees or currency conversion fees may apply
You are responsible for any bank fees, chargeback fees, failed payment fees or payment processor fees caused by your payment method
Work may not begin until the required deposit, setup fee or first payment has been received
Access to services may be paused if payment is overdue

If payment is not received on time, we may suspend or stop work, restrict access to accounts, pause campaigns, delay delivery, withhold deliverables, charge late fees where permitted, or terminate the service.

7. One-time purchases

We may offer one-time products or services, including audits, setup packages, custom builds, consulting sessions, templates, digital products, website builds, automation builds or project-based services.

The scope, timeline, deliverables and price for one-time purchases will be set out in the relevant proposal, invoice, order form, checkout page, written agreement or service description.

Unless otherwise agreed in writing, one-time purchases do not include ongoing support, ongoing revisions, hosting, software fees, ad spend, third-party fees, maintenance or future updates.

8. Subscriptions and retainers

We may offer subscription plans, retainers, monthly services, software access, maintenance plans, support plans, automation monitoring, CRM management, ad management, reporting, or other recurring services.

By signing up for a subscription or retainer, you authorise us or our payment provider to charge you on a recurring basis until cancelled in accordance with the applicable terms.

Unless stated otherwise:

Subscriptions renew automatically
Fees are charged in advance
Subscription fees are non-refundable once a billing period has started
You are responsible for cancelling before the next billing date
We may suspend access if payment fails
We may change plan features or pricing by giving reasonable notice

Cancellation terms may vary depending on your agreement. Some services may require a minimum term, notice period, or payment of remaining committed fees.

9. Advertising spend and third-party costs

Our service fees do not include third-party costs unless clearly stated.

You may be responsible for additional costs such as:

Advertising spend
Domain names
Website hosting
Email sending costs
SMS costs
Call tracking costs
CRM platform fees
GoHighLevel fees
Software subscriptions
API usage
AI usage
Payment processing fees
Stock images, fonts, licences or creative assets
Plugin, theme or app fees
Integration or developer fees
Data enrichment or lead list costs

Advertising spend paid to platforms such as Google, Meta, LinkedIn, TikTok or other platforms is separate from our service fee unless stated otherwise.

We are not responsible for changes made by third-party platforms, account restrictions, ad disapprovals, algorithm changes, tracking limitations, policy changes, price changes, downtime or platform errors.

10. Refunds

Refunds depend on the nature of the product or service purchased and the terms agreed with you.

Unless required by law or agreed in writing:

Setup fees are non-refundable once work has started
Strategy, audit, consulting and planning fees are non-refundable once delivered or started
Monthly subscriptions are non-refundable once the billing period has started
Custom builds are non-refundable once work has started
Digital products are non-refundable once accessed, downloaded or delivered
Advertising management fees are non-refundable once the campaign period has started
Third-party costs are non-refundable if the third-party provider does not provide a refund

Nothing in these Terms limits any rights you may have under applicable consumer law. In New Zealand, consumer services may need to meet guarantees such as reasonable care and skill where the Consumer Guarantees Act applies.

11. Project timelines and client responsibilities

We will make reasonable efforts to meet agreed timelines. However, timelines may depend on your cooperation, feedback, approvals, access, content, assets and third-party platforms.

You agree to provide, where required:

Timely communication
Accurate information
Login access
Brand assets
Website content
Images and videos
Product or service details
Legal disclaimers or compliance requirements
Feedback and approvals
Payment on time
Access to platforms, domains, CRMs, ad accounts or hosting
Any required customer data or campaign information

If you delay providing required information, access, feedback or approval, we may extend timelines, pause work, reschedule delivery, charge additional fees, or close the project.

12. Revisions and approvals

The number of revisions included in a project depends on the relevant proposal, agreement or service package.

If no revision limit is stated, we may provide reasonable minor revisions at our discretion.

Additional revisions, major changes, changes outside scope, new requests, strategy changes, rebuilds, redesigns or delays caused by late feedback may incur additional fees.

Once you approve a deliverable, page, design, automation, campaign, workflow or system, further changes may be treated as new work.

13. No guaranteed results

We aim to provide high-quality services and use reasonable care and skill.

However, you understand that business, marketing, software, advertising, sales and automation outcomes can depend on many factors outside our control.

We do not guarantee:

Specific revenue
Specific profit
Specific lead volume
Specific sales volume
Specific ad results
Specific ranking positions
Specific conversion rates
Specific appointment numbers
Specific software uptime from third-party tools
Specific deliverability rates
Specific campaign performance
Specific customer behaviour

Any examples, case studies, forecasts, estimates, projections or previous results are for illustration only and do not guarantee future performance.

14. Client data and legal compliance

If you provide us with lead lists, customer data, CRM records, email lists, SMS lists, call data, website data, advertising audiences or other personal information, you are responsible for ensuring that you have the right to use and share that information.

You are responsible for complying with laws that apply to your business, including privacy, spam, advertising, consumer, industry-specific, tax, health, financial, construction, professional or regulatory laws.

We may help implement systems, automations, workflows or marketing campaigns, but you remain responsible for ensuring your business practices, claims, offers, disclosures and legal documents are compliant.

You should obtain legal advice for privacy policies, terms, disclaimers, advertising claims, guarantees, regulated industries or high-risk offers.

15. Email, SMS and marketing compliance

If we help you send emails, SMS messages, automations, follow-ups or campaigns, you are responsible for ensuring that your contacts have been collected and used lawfully.

You must not upload or use contact lists that are unlawful, scraped without a lawful basis, purchased in breach of platform rules, or used without required consent.

You agree to comply with applicable spam, electronic messaging, privacy and marketing laws.

We may refuse, pause or stop campaigns if we believe they may breach laws, platform rules, deliverability standards, privacy requirements, or our own risk standards.

16. Intellectual property

Unless otherwise agreed in writing, all CentriWeb-owned content and intellectual property remains our exclusive property.

This includes:

Our logos
Brand names
Sub-brand names
Visual designs
Website designs
Templates
Frameworks
Processes
SOPs
Playbooks
Code libraries
Automation structures
Funnel structures
Copy frameworks
Training material
Documentation
Software
Systems
Dashboards
Graphics
Videos
Written content
Trademarks
Trade names
Know-how
Methodologies

You must not copy, reproduce, resell, license, distribute, modify, claim ownership of, reverse engineer or exploit our intellectual property without written permission.

17. Client ownership of deliverables

Where you pay us to create custom deliverables for your business, such as website pages, funnels, automations, copy, graphics or campaign assets, ownership or usage rights will depend on the agreement.

Unless otherwise agreed in writing:

You may use the final approved deliverables for your own business purposes after full payment is received
We retain ownership of our underlying methods, templates, frameworks, reusable components, know-how, systems, processes and pre-existing intellectual property
Third-party tools, plugins, software, stock assets, fonts or licences remain subject to their own terms
We may reuse general ideas, structures, non-confidential learnings and technical methods in other projects
We may display non-confidential work in our portfolio, case studies or marketing unless you request otherwise in writing

We may withhold transfer of files, access, assets or ownership rights until all outstanding amounts are paid.

18. Feedback and suggestions

If you provide feedback, suggestions, ideas, feature requests, improvements, comments or recommendations, you agree that we may use them without restriction.

We may implement, adapt, modify, commercialise or use your feedback without compensation, credit, approval or obligation to you.

You agree that feedback does not create any ownership right, royalty right or claim against us.

19. Promotions, contests and special offers

We may offer promotions, discounts, referral campaigns, contests, giveaways, sweepstakes, limited-time offers or special deals.

These may be subject to separate rules, eligibility requirements, deadlines, prize conditions, usage restrictions or promotional terms.

If there is a conflict between these Terms and the specific promotional rules, the promotional rules will apply to that promotion.

We may modify, suspend or cancel promotions where necessary, subject to applicable law.

20. Third-party platforms and integrations

Our services may depend on third-party platforms, tools and services.

These may include:

GoHighLevel
n8n
Google Workspace
Google Analytics
Google Tag Manager
Google Ads
Meta/Facebook/Instagram
LinkedIn
TikTok
Stripe
Xero or accounting platforms
Supabase
Vercel
WordPress
Elementor
Cloudflare
Email and SMS providers
Calendar tools
AI tools
API providers
CRM, hosting, automation, database or analytics platforms

You agree to follow the terms and policies of those third-party providers.

We are not responsible for third-party outages, bugs, pricing changes, account bans, API changes, data loss, deliverability issues, ad disapprovals, policy updates, integrations breaking, or feature changes.

We may need access to your third-party accounts to provide services. You are responsible for maintaining ownership, billing and security of those accounts unless otherwise agreed.

21. AI-assisted services

We may use AI-assisted tools to help with drafting, analysis, automation, summarisation, customer support, workflow routing, content creation, reporting, development or internal operations.

AI-assisted outputs may require human review. You are responsible for reviewing and approving any content, claims, advice, communications, workflows, automations or outputs before using them publicly or commercially.

We do not guarantee that AI-assisted outputs will be error-free, complete, accurate, original, compliant or suitable for every purpose.

22. Confidentiality

During our work together, either party may share confidential information.

Confidential information may include:

Business plans
Strategy
Pricing
Customer data
Login access
Technical systems
Campaign performance
Financial information
Internal processes
Proposals
Private documents
Software or workflow structures

Each party agrees to take reasonable steps to protect the other party’s confidential information and not disclose it except as required to perform the services, comply with law, use approved contractors or service providers, or with permission.

Confidentiality does not apply to information that is public, already known, independently developed, or lawfully received from another source.

23. Contractors and team members

We may use employees, contractors, freelancers, consultants, developers, designers, automation specialists, media buyers, virtual assistants, technical providers or other team members to deliver services.

These people may be located in New Zealand, Australia or other countries.

We remain responsible for managing our team, but you agree that your information and project materials may be shared with relevant team members where reasonably required to provide the services.

24. Suspension and termination

We may suspend or terminate services, accounts, platform access or project work if:

You fail to pay on time
You breach these Terms
You misuse our systems
You provide false or misleading information
You behave abusively toward our team
You request unlawful or unethical work
Continuing the service creates legal, reputational, financial, security or operational risk
A third-party platform suspends, restricts or disables required access
We are required to do so by law

You may cancel services according to the cancellation terms in your proposal, invoice, service agreement, subscription plan or written agreement.

Termination does not remove your obligation to pay amounts already due.

25. Effects of termination

When services end:

We may stop work
We may remove your access to our systems
We may archive or delete project materials after a reasonable period
We may stop campaigns, automations or integrations
We may retain records required for legal, tax, accounting or dispute purposes
You remain responsible for third-party accounts, subscriptions and advertising spend
Outstanding invoices remain payable

Where appropriate and subject to payment of all amounts due, we may assist with handover, export or transfer of agreed materials. Additional fees may apply.

26. Service availability

We aim to keep our services, websites and systems available, but we do not guarantee uninterrupted or error-free access.

Access may be affected by:

Maintenance
Updates
Hosting issues
Third-party outages
Internet issues
Platform changes
Cybersecurity incidents
Bugs or technical errors
Force majeure events
Account restrictions
Payment failures

We may update, modify, suspend or discontinue parts of our websites, services, software or platforms at any time.

27. Limitation of liability

To the maximum extent permitted by law, CentriWeb is not liable for indirect, incidental, special, consequential or punitive losses, including loss of profit, revenue, business, goodwill, data, opportunity, leads, customers, rankings, advertising performance, or anticipated savings.

To the maximum extent permitted by law, our total liability for any claim relating to the services is limited to the amount you paid us for the specific service giving rise to the claim during the three months before the claim arose, unless a different limit is required by law or agreed in writing.

Nothing in these Terms excludes liability that cannot legally be excluded.

28. Consumer rights

Nothing in these Terms limits rights that cannot be excluded under applicable consumer law.

In New Zealand, the Consumer Guarantees Act may apply to certain goods and services supplied to consumers, including guarantees around reasonable care and skill for services.

Where you acquire services for business purposes, and where permitted by law, you agree that consumer guarantees may be excluded to the extent allowed.

Because many CentriWeb services are provided to businesses, the exact application of consumer law may depend on the nature of the customer, service and transaction.

29. Indemnity

You agree to indemnify CentriWeb, its owners, team members, contractors, related brands and service providers from claims, losses, liabilities, damages, costs and expenses arising from:

Your breach of these Terms
Your misuse of our services
Content or data you provide
Your breach of law
Your breach of third-party rights
Your marketing lists, ads, offers or claims
Your products, services or customer relationships
Your failure to obtain required consents
Your use of deliverables after approval

30. Privacy

Your use of our websites, platforms and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

If you provide personal information about your customers, leads, staff or users, you are responsible for ensuring that you have the right to provide that information to us.

31. Changes to these Terms

We may update these Terms from time to time.

When we update them, we will change the “Last updated” date at the top of this page.

If changes are significant, we may provide additional notice by email, website notice, platform notice or another reasonable method.

Your continued use of our websites, services or platforms after changes are posted means you accept the updated Terms, where permitted by law.

32. Governing law

These Terms are governed by the laws of New Zealand, unless a separate written agreement states otherwise.

You agree that any dispute relating to these Terms or our services will be subject to the courts of New Zealand, unless another jurisdiction is required by applicable law or agreed in writing.

33. Contact us

If you have questions about these Terms, you can contact us:

By email: legal@centriweb.com
Website: https://centriweb.com
Terms page: https://centriweb.com/terms-and-conditions
Phone: +61 483 957 775
Postal address: CentriWeb, 205J Ingram Road, Bombay, Auckland 2579, New Zealand

For sub-brand enquiries, including PreBuild or Owner CFO, you may also contact us through the relevant website, landing page, form, booking page or contact details shown on that specific service page.

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